Terms

Booking and payment

Appointments are paid in full at the time of booking. Your slot is confirmed once payment succeeds, and we email you a confirmation with a reference.

Changes and cancellations

We understand that plans can change. You're welcome to reschedule or cancel your appointment free of charge up to 48 hours in advance. Cancellations made within 24–48 hours will incur a 50% fee, and those within 24 hours are non-refundable, as your technician's time and travel are reserved.

48 hours or more

Move or cancel free of charge. Cancelling refunds everything you paid.

Between 24 and 48 hours

Cancelling refunds half. Moving the appointment online has closed by this point — email us and we'll do what we can.

Inside 24 hours

Non-refundable. You can still cancel to free the slot, and we would much rather know.

The link in your confirmation email moves or cancels your booking without needing to email anyone. Refunds go back to the card you paid with, usually within 5–10 working days.

Package credits follow the same rule: they return to your account when a cancellation is refundable, and are used up when it is not.

If we can't make it

If we have to cancel for any reason, you get a full refund or a slot of your choosing — whichever you prefer.

What we need from you

Roughly 1.2m × 1.2m of floor space, good light and a power point nearby. If we arrive and can't work safely, or nobody is there, we'll treat it as a late cancellation.

Skin and safety

Tell us before we start if you have sensitive skin, allergies, or are pregnant. We can patch test on request — ask when you book. Our solution contains DHA.

Travel fees

Travel is charged per visit, not per person, at the rates on the travel zones page.